LocalWhisper Support
Contact
Email [email protected]. We reply within two working days. Please include your macOS version, the LocalWhisper version from the About window, whether you use the Mac App Store or the direct-download edition, and what you expected to happen.
Recordings and transcripts never leave your Mac, so we cannot see them. If a transcript is wrong, describe the audio (language, number of speakers, meeting app) rather than sending it.
Common questions
- Nothing is transcribed
- Open Settings → Transcription and make sure a model is downloaded. The default Whisper model is about 1.6 GB and downloads on first use.
- Meeting audio is missing
- Grant Screen & System Audio Recording in System Settings → Privacy & Security, then restart the app. Only audio is captured; no video is stored.
- Microphone is silent
- Grant Microphone access in System Settings → Privacy & Security → Microphone and pick the right input device in Settings → Recording.
- Restoring a purchase
- Mac App Store edition: Settings → License → Restore Purchases, signed in with the Apple Account that bought LocalWhisper Pro. Direct-download edition: paste your licence key from the Lemon Squeezy receipt into Settings → License.
- Deleting my data
- Delete recordings inside the app, or remove the app's data folder described in the privacy policy. There is no account to close.
- Refunds
- App Store purchases are refunded by Apple at reportaproblem.apple.com. For direct purchases, email us within 14 days.
Requirements
macOS 26 or later; Apple silicon recommended for on-device transcription.